Terms and Conditions

These Terms and Conditions apply to all offers, contracts, and services of stark AI (a brand of servrox solutions UG (haftungsbeschränkt)), Panoramastrasse 26, 71296 Heimsheim, Germany.

They apply exclusively to entrepreneurs within the meaning of Section 14 BGB, legal entities under public law, and special funds under public law.

Divergent, conflicting, or supplementary customer terms become part of the contract only if we have expressly agreed to their validity in text form.

Our offers are non-binding and subject to change unless they are expressly marked as binding.

A contract is concluded through our order confirmation in text form, mutual signing of an offer or contract, or the start of service delivery.

Individual agreements and service descriptions in the offer or contract take precedence over these Terms.

We provide consulting, conception, implementation, automation, training, analysis, and other digital services in the areas of AI, software, and process optimization.

The specific scope of services results from the respective offer, project contract, or order confirmation.

Dates or milestones are binding only if they have been expressly agreed as binding.

The customer provides all information, documents, access, contacts, and approvals required for service delivery in good time.

Delays caused by late or incomplete cooperation extend agreed deadlines and dates appropriately.

Additional effort caused by missing, delayed, or incorrect customer cooperation may be charged separately based on effort.

Unless otherwise agreed, remuneration is based on the offer, actual effort, or recurring fees for ongoing services.

All prices are net prices plus statutory value-added tax.

Invoices are due for payment without deduction within 14 days from the invoice date unless otherwise individually agreed.

In the event of late payment, we are entitled to claim statutory default interest and further statutory rights.

Unless otherwise agreed, partial services are permitted where reasonable for the customer.

If acceptance is agreed, the service is deemed accepted if the customer does not report material defects in text form within 7 working days after provision.

Minor defects do not entitle the customer to refuse acceptance.

After full payment, we grant the customer the rights of use agreed in the contract for work results, concepts, documents, software components, automations, documentation, and other service results.

Unless expressly regulated otherwise, the customer receives a simple, non-transferable right of use for the contractually agreed purposes.

Editing, transfer, or sublicensing is permitted only where contractually agreed or legally allowed.

Both parties undertake to keep the other party's confidential information secret and to use it only for contractual purposes.

If we process personal data on behalf of the customer, the parties conclude a separate data processing agreement before processing begins where legally required.

The customer remains responsible for the lawfulness of the data and content provided by the customer.

We are liable without limitation for intent and gross negligence as well as for injury to life, body, or health.

In cases of simple negligence, we are liable only for breach of essential contractual obligations; in this case, liability is limited to the typical, foreseeable damage.

Liability for lost profit, indirect damage, consequential damage, or data loss in cases of simple negligence exists only where mandatory law requires liability.

Liability under the German Product Liability Act remains unaffected.

Where we provide ongoing services, support, or other continuing obligations, the contractually agreed term applies.

If no express term is agreed, ongoing contracts may be terminated in text form with 30 days' notice to the end of the month.

The right to extraordinary termination for good cause remains unaffected.

The customer may offset only undisputed or legally established claims.

Rights of retention may be asserted by the customer only insofar as they are based on the same contractual relationship.

We are entitled to name the customer as a reference unless legitimate customer interests conflict with this and no expressly different agreement has been made.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

The exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is Stuttgart, where legally permissible.

servrox solutions UG (haftungsbeschränkt) is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.